Program content

• Maintaining an internal compass
• Starters for difficult conversations
• Creating effective “off-the-cuff” responses in both private and public conversations
• Repairing damaged relationships and regaining trust
• Stance, voice and other physical matters
• The art of gentle persuasion
• Covers many delicate situations including how to respond when someone: Mentions the "elephant in the room", makes comments about race, religion, etc., or shares too much private information for your comfort level.
  

Who should attend

• Human resource professionals
• Managers, supervisors and team leaders
• Any employee whose job requires appreciating the delicacy of an interpersonal exchange