Employers Association: Diplomacy and Tact

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Diplomacy and Tact

This program introduces participants to tools and strategies to help influence people, reach agreements, and stay calm and focused in personal and professional situations. Participants will examine ways to deal with differences of opinion and perspectives that can either cause stress and disagreement or, more positively, lead to better solutions and outcomes. Effective use of questioning, silence and responding will be explored.

Program Content

When to say �Yes,� �No� and �Maybe�

Appropriately communicating what you are thinking

Aggression vs. assertiveness

Effective listening

The art of asking questions

Finding areas of agreement

The art of gentle persuasion

Who Should Attend

Human resource professionals

Managers/supervisors/team leaders

Employees

This course is conducted at EA's Plymouth location.

Status: This class is available now

Cost

Member Price: $200.00	Member Prepayment Price: $175.00
Affiliate Price: $220.00	Affiliate Prepayment Price: $195.00
Standard Price: $275.00

Status: This class is available now

Dates, Time, Location

Thursday September 23, 2010 - 9:00 am - 12:00 pm, Plymouth (prepayment deadline Tuesday, September 28, 2010)

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